Frequently Asked Questions

The license code is usually sent automatically by email within a few minutes after purchase. You will normally find it directly in your order confirmation.

In individual cases, delivery may take a little longer, for example if the payment is still being processed.

Please check first:

• your spam or junk mail folder,
• the promotions folder of your mailbox,
• the email address entered during the order,
• whether the payment was completed successfully.

If the code is still missing, send us your order number and the email address you used.

Yes. Digital delivery is automated and is generally also possible outside our support hours.

No. The license code is a digital product and is provided by email. No parcel is shipped.

Yes. As soon as you have received the code, you can start the installation. Read the included instructions beforehand and check the system requirements of the product.

All supported models and requirements are listed in the respective product description. Compare the full model designation there with your vehicle.

Pay particular attention to suffixes such as D, E, Pro, Plus, Max, generation or year of manufacture.

• Manufacturer and full model designation
• Model variant and generation
• the current firmware version, if applicable
• whether original electronic components are installed
• whether a custom firmware has already been installed
• which device is required for the installation

The vehicle should be in its original factory condition. With a replaced controller, a modified display, custom firmware or other software modifications, correct operation cannot be guaranteed.

No. A license code is intended for one vehicle and is assigned to the corresponding vehicle after activation.

No. After activation, the license code is bound to the original vehicle. A transfer is not possible even after deactivating the tuning.

Together with the code, you will receive instructions and the link to the appropriate installation page.

Ninebot license codes are activated via Bluetooth at ninebot.1dragon.de .

Bosch license codes are activated at 1dragon.de .

The installation usually only takes a few minutes. If a software update is required beforehand, the process may take a little longer.

No. Our digital license codes are activated by software. No additional tuning chip needs to be installed and the vehicle does not have to be opened.

This depends on the respective product:

• Ninebot: Android, iOS, Windows or macOS with Bluetooth
• Navee/Brightway: Android smartphone with Bluetooth
• Bosch Generation 1–4: Windows PC with Google Chrome
• Bosch Smart System: compatible Android device or Windows PC

On Android and Windows we recommend Google Chrome. For the Ninebot installation with an iPhone or iPad, the Bluefy browser from the App Store is required.

Often it is due to the USB cable used. Many cables can only charge and cannot transfer data.

Use a genuine data cable and, if necessary, test another USB port or a second cable.

The vehicle can usually only be connected to one device or app at a time.

1. Completely close the official manufacturer app.
2. Disconnect connections to other devices.
3. Check Bluetooth.
4. Turn the vehicle off and on again.
5. Reopen the installation page or the app.

You will find the possible speeds in the respective product description. These are guide values and not a guaranteed top speed.

Influencing factors include battery charge level, rider weight, tire pressure, motor power, gradient, headwind and outside temperature.

Check the battery charge level, tire pressure, riding mode, gear ratio and the selected configuration.

The tuning adjusts the software-side limit but cannot generate additional motor power.

Yes, that is possible. Higher speeds require more energy and increase air resistance. As a result, the range can decrease significantly.

Yes. For the supported products, the activation can be deactivated again via the respective installation page, or the vehicle can be reset to the limited mode.

The license code nevertheless remains bound to the original vehicle.

This depends on the product and the selected configuration. With some systems, the vehicle starts again in limited mode after being switched off and must be unlocked again using a key combination.

Take a photo of the complete error message and note at which step it occurs.

Then send support the following:

• your order number,
• the full model designation,
• the current firmware version, if known,
• a screenshot of the error message,
• the smartphone or computer system used.

Before every firmware or software update, check whether the new version is already supported.

A future manufacturer update can deactivate or change the activation, or prevent a renewed activation.

Compatibility refers to the vehicles and software versions supported at the time of purchase. Functioning with all future firmware versions cannot be guaranteed.

Error 504 can indicate that tuning has been detected. The e-bike may then only support a low or stuttering speed.

On Bosch Generation 1–4, the error usually resets automatically after about 12 to 20 kilometers ridden. Also check the magnet, the sensor and their correct position.

For digital content, the right of withdrawal can lapse as soon as provision has begun, provided you have previously expressly agreed and confirmed the loss of the right of withdrawal.

A license code that has already been provided, activated or used cannot be resold or transferred to another vehicle.

Contact support as soon as possible and do not use the code. Whether a change is possible depends on whether the digital content has already been provided or activated.

After activation, the license code is assigned to the respective vehicle. It cannot be taken back, transferred or used for another vehicle.

By changing the speed limit, the vehicle can lose its operating permit or road approval.

Use is only permitted where the legal regulations allow it, for example on closed-off private property with the owner's consent.

Yes. A change to the speed limit can have effects on the operating permit, insurance cover and the voluntary manufacturer warranty.

Higher speeds increase the braking distance and the load on tires, brakes, battery, motor, chassis and other components.

Check the vehicle regularly and wear a suitable helmet as well as appropriate protective clothing.